Hollard Equine Direct
Vet Fee Cover for Horses

Take Your Vet Fees in your Stride

Modern veterinary treatment is very expensive. Even non-urgent treatment can cost hundreds of Rands.
That is why you need Hollard Equine Direct Vet Fee Cover.

Key Benefits:

  • Comprehensive Accidental Injury and Illness cover
  • Annual Routine Care benefits
  • Utilise any Vet countrywide
  • Easy monthly payment options
  • 14 day money back guarantee
  • Peace of mind for you and your horse
  • Underwritten and backed by The Hollard Insurance Company Ltd, one of South Africa’s largest insurance underwriters
  • Administered by PetSure Pty Ltd, involved in Pet Insurance for over 23 years

Hollard has over 23 years of experience in providing pet insurance

Hollard Equine Direct is right for you, if:

  • You have a horse and are looking for help with vet bills for any unexpected accidents or illnesses
  • Your horse is between 6 months and 15 years old.


Hollard Equine Direct provides cover on Vet bills for things like:

  • Consultation / Examinations / Visit Fees
  • Travelling Fees
  • Gastro Intestinal Problems
  • Injectable Drugs
  • Intra-Articular Injections
  • Medicines
  • Orthopaedic Surgery
  • Surgical Procedures under General Anaesthetic
  • Physiotherapy or Acupuncture (authorised by a registered Vet)
  • Pathology
  • Radiology
  • Routine Care Cover

The Routine Care Cover benefit is included in your monthly premium and may be utilised towards any of the following preventative treatments, if rendered and provided by a registered Vet:

  • Annual Vaccination
  • Deworming
  • Tick and Flea Control
  • Dental Corrections

Requirements: When you apply for horse insurance you will be asked to sign or agree a declaration confirming that you have disclosed any information that may affect the application. This includes information on your horse’s state of health and previous veterinary history.

  • Waiting Period: One calendar month from start date for Accidental Injury and Routine Care. Two calendar months from start date for Illness.
  • Join date will always be the 1st of a month.
  • Horses must be between the ages of 6 months and 15 years old to join.
  • Once on cover your horse is covered for life providing your premiums are kept up to date.
  • Claims are paid according to the Hollard Equine Direct Tariff of Fees. These fees were based on the South African Veterinary Council Guideline of Fees and are reviewed annually.
  • There is an excess deductible percentage with a minimal value per claim (refer Benefits and Premium Schedule).
  • There is no excess deductible on Routine Care claims.
  • A policy year is the 12-month period between the anniversaries of the horse’s start date.
  • Benefits renew on the anniversary of the horse’s start date.
  • Annual refers to the 12-month period between the anniversaries of the horse’s start date.
  • ANNUAL REVIEW IN PREMIUMS AND BENEFITS EFFECTIVE 1st MARCH EACH YEAR.

Veterinary Certificates: Veterinary Certificates not older than 6 months are required for this cover at the inception of the policy.

What you're covered for


What we do cover What we do not cover

Unforeseen Illness e.g. colic, tooth abscess, laminitis

Pre-existing conditions

 

Congenital and hereditary diseases

Accidental injury e.g. bone fractures, tooth fractures, ligament strain

Pregnancy and breeding

Behavioural problems

Routine care e.g. vaccinations, deworming, dental scaling

Dental disease

Preventable diseases e.g. African Horse Sickness

Terms and conditions

  • Benefits are reimbursed according to the Hollard Equine Direct Tariff Rate, which was based on the South African Veterinary Council's Guideline of Fees for Veterinary Practitioners and is reviewed annually.
  • All our policies start on the 1st day of the month. We do not pro-rate.
  • Any new application received before the 6th of the month will start on the 1st of that month. Any application received after the 5th of the month will start on the 1st of the following month.
  • There is one calendar month's waiting period from your policy's start date for Accidental Injury and Routine Care, and two calendar months waiting period for Illness.
  • There is a 14 day money back guarantee.
  • A one calendar month written notice is required on cancellation of policy.
  • Monthly premiums and benefits for Hollard Equine Direct are adjusted on 1st March every year.


Frequently Asked Questions

What is Hollard Equine Direct Veterinary Fee Cover?
Hollard Equine Direct is peace of mind for horse owners who want assistance in reducing the cost of veterinary bills over the life of their horses.
Do you have any other Hollard Equine Direct products?
We only have the one product at present which covers illness, accidental injury and preventative treatment.
What benefits does Hollard Equine Direct offer?
It covers veterinary treatments and surgeries for accidental injury and illnesses ranging from minor problems to major conditions such as broken bones, joint diseases, lameness, ENT conditions and biliary. We also provide cover towards preventative treatment such as vaccinations, deworming and dental correction.
How does Hollard Equine Direct work?
Once your Vet has treated your horse, simply send in the Hollard Equine Direct Claim Form along with your Vet’s receipted detailed account. PetSure then calculates the benefit and sends payment directly to you. It is as simple as that.
What is not covered?
Like most insurance policies, Hollard Equine Direct does have some exclusions to help keep your premiums low. These include, but are not limited to: Breeding, obstetrics, foaling or conditions relating to or resulting from breeding; Congenital or Hereditary defects or diseases, or conditions directly caused by such defects and diseases; examinations, vaccinations or treatments you choose to have carried out that is not covered under Routine Care and not directly related to a covered Illness or Accidental Injury.
Can my horse visit any Vet I choose?
Yes, you can use any Vet who is licensed to practice in South Africa.
Are there any age limits for the insurance?
From 6 months to a maximum of 15 years as at inception of the policy. Once on cover your horse is covered for life providing your premiums are kept up to date.
When will my policy start?
Your policy will commence as at the 1st of the month following your approved application.
Benefits will commence as follows:
  • Accidental Injury – One calendar month from horse’s policy start date
  • Illness – Two calendar months from horse’s policy start date
  • Routine Care – One calendar month from horse’s policy start date
When can I claim?
You may make a claim for conditions which arise
  • Accidental Injury – One calendar month from start date
  • Illness – Two calendar months from start date
  • Routine Care – One calendar month from start date
Does Hollard Equine Direct offer benefits towards preventative treatment?
Yes, we recommend and encourage annual vaccinations etc. A contribution towards these benefits is included in the Routine Care cover.
What if I change my mind after signing up with Hollard Equine Direct?
You have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month’s written notice to cancel.
How can I find out more information about Hollard Equine Direct and the costs?
Please refer to the Benefits and Premium Schedule for current rates and benefits or contact Hollard Equine Direct on 0861 378 463.


Making a Claim

Follow the easy steps below to get your claim processed fast and efficiently:

1. Pay your bill:

Make this payment directly to the Vet who treated your horse.


2. Submit your claim:

Complete the Hollard Equine Direct Claim Form and submit this, together with the Itemised Vet Invoice and Receipt, within 60 days of the date the expenses were incurred, using:

  • Our Mobile App
    Download from your Apple or Android App store – search for “PetSure”
    View our Mobile App info sheet
OR


IMPORTANT:

  • Please ensure that the FULL diagnosis is written clearly on the Claim Form and/or on the Vet Invoice.
  • Please ensure the Claim Form is fully completed, stamped by your attending Vet and signed by yourself and the attending Vet.   
  • Incomplete Claim Forms will be returned to you and this will result in delays in processing your claim.
  • Please ensure that your current details on the Claim Form are completed in full including your email address for communication purposes.

CLAIM CHECKLIST

  • You have completed the Hollard Equine Direct Claim Form
  • You have attached the original itemised invoice and receipts
  • You and your Vet have signed the Hollard Equine Direct Claim Form
  • The Diagnosis is clearly visible
  • The Hollard Equine Direct Claim Form has been stamped by the attending Vet with the veterinary practice stamp


What We Will Do

  • We will deal directly with you regarding settlement of the claim.
  • We will reimburse you, not the Vet.
  • If the claim resulted from the wrongful actions of a third party, upon payment of benefits, we will exercise our rights of subrogation in respect of recovery action against that party. This may entail legal proceedings being issued in your name.
  • We will process claims daily to provide the best possible service.
  • Claims payments are done every two weeks. We will send you a letter regarding the settlement of your claim and that letter will provide details of how your claim has been dealt with.
  • For claims queries email equine@petsure.co.za or for telephonic support phone 0861 378 463, we are available between 8.00am and 4.00pm Monday to Friday.
  • Claims are refunded within 14 working days of receipt by PetSure.


Download the Form

Click here to download Hollard Equine Direct Claim Form

Customer Support

Tel: 0861 378 463

Email: equine@petsure.co.za

Fax: 086 661 0992

Hollard General Helpline: 011 351 5000

Documentation & Forms



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Hollard Equine Direct is underwritten by The Hollard Insurance Company Limited (Hollard), and administered by PetSure (Pty), Ltd.
Hollard is an authorised Financial Services Provider No. 17698. © 2015 PetSure (Pty) Ltd.